Brand-in-a-Box provides custom branding and consulting services. Due to the bespoke nature of our work, the following refund policy applies.
1. Refunds Before Production
A refund is available only if the engagement is cancelled in writing before any design work has commenced. In this case, any amount paid will be refunded in full, less applicable transaction fees.
2. No Refunds After Production Starts
Once production has begun — including discovery work, strategy sessions, concept exploration, or design development — payments are considered non-refundable.
3. Approved Deliverables
Deliverables that have been approved by the client (in writing, including via email or project communication) are considered final and accepted, and are not eligible for refund.
4. Custom Creative Services
Custom creative work is non-returnable. Unlike off-the-shelf products, bespoke branding cannot be resold or reused, and reflects time, expertise, and original creative output.
5. Disputes
Any refund or billing dispute must be submitted in writing to support@bigeyedeassystems.com within 14 calendar days of the relevant invoice or deliverable. We will respond within 5 business days and work toward a fair resolution.
6. Goodwill Adjustments
While our policy is strict by design — to protect both clients and our team — we reserve the right to issue goodwill adjustments at our sole discretion in exceptional circumstances. Goodwill adjustments do not create precedent.
7. Chargebacks
Initiating a chargeback without first contacting Brand-in-a-Box constitutes a violation of our Terms of Service and may result in cancellation of the engagement and recovery of costs.
8. Contact
Refund inquiries: support@bigeyedeassystems.com.